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Build an AI support layer that sorts every ticket on arrival, drafts the replies you approve in seconds, and answers the routine questions before they reach you.
Most of a support inbox is the same few questions, and answering them by hand takes the hours the hard tickets need.
Founders usually try to fix support by answering faster, which keeps them in the inbox while the backlog grows. The ones who switch on a chatbot that answers everything run into the opposite problem: it invents a policy, and the business answers for what it said.
This course builds the layer in between, in order of risk. You sort your last hundred tickets to see what customers actually ask and which answers you have never written down. Then you add triage that labels and routes each ticket, drafts you approve in seconds, and help pages that answer the commonest questions before they are sent. Money, cancellations, upset customers and account access always reach a person, and a weekly half hour with four numbers keeps the answers current.
You walk away with a sorted picture of your own inbox, triage running on your three safest categories, a grounded drafting prompt, a list of what stays human, and a weekly routine that catches out-of-date answers.
Solo founders: who answer every ticket themselves and want the routine ones handled without hiring.
Small support teams: who want triage and drafted replies so people spend their time on the tickets that need them.
Operators: who want a support layer they can measure and trust to run between check-ins.
This course is part of the academy's invite-only offering.
Access is granted by the academy after you join.